Privacy Policy

In order to carry out any transaction through our online store and to place orders for our products, the disclosure of certain personal data will be requested from the customer.

When placing an order, the full name, the shipping address of the products, the billing address of the order (if different from the shipping address), the billing information (if payment by invoice is selected), the number of a contact telephone, your e-mail address and in cases where payment is made by credit/debit card, the number, the expiry date of the card and the three-digit security code will be requested. Along with this information, when creating a user account, the password to access these services is requested.

Your registration of your personal data means that you consent to the use of this data by our Company’s employees for the purposes mentioned above.

The credit card details are not stored in the Company’s storage media during the transaction but are directly registered in a secure environment of the partner bank Piraeus Bank, which is responsible for the routing of the cards.

Your personal data is very important to us. Because we respect your trust, we would like to ensure the security and privacy of the personal data you entrust to us. The online store operates in accordance with current Greek and EU legislation and keeps your personal data secure for as long as you are registered with one of our services, which are deleted after the termination of the transaction relationship in any way. This policy (together with our Terms and Conditions and Cookies Policy) sets out the basis on which we will process any personally identifiable information and data (“Personal Data”) we collect from you or which you provide to us. This policy applies to websites, apps, tools, offers, any email communications, login accounts and any other services provided by us.

By using the website, having already created an account by filling out the personal information form, you are deemed to consent to our use of your Personal Data in accordance with this policy.

We do not knowingly collect Personal Data from children under the age of 13, and if we learn that we have collected or received Personal Data from children under the age of 13, we will automatically delete such information.

It is our policy to post any changes we make to our privacy policy on this page, which we encourage you to visit regularly to check for any changes.

What kind of information do we collect?

We collect information which is provided by you when you register as a new member to download or use any of our services. For example, when you create a registered account with us, when you place an order through our website, when you register for an offer or sign up to receive communications (newsletters).

We collect information that is provided to us when you log in to the account you have created on through a third party application, through a social networking site (such as Facebook or Twitter), or through another website (such as a marketing partner).

Use of information

We will use the information we hold in relation to you in the following ways:

1) to check whether you are entitled to access certain features,

2) to enable you to access and use the products you choose to order,

3) for system administration purposes,

4) to analyse user behaviour and trends in order to improve and understand how people use our website,

5) to communicate with you

6) to deliver the order to your site

7) to confirm and identify the customer in any necessary case

8) for new or alternative products offered by

9) for special offers of, or for offers and news of the company or for receipt of gifts after a competition draw

10) in case you have requested us to do so or to reply to any messages you have sent us,

11) in case it is necessary to inform you of any changes or updates to our services,

12) to send you order confirmations and notifications, communications or newsletters to which you have subscribed, including those sent to your mobile device,

13) where you have opted in or as permitted by law, to send marketing emails from any of our addresses about our products or our partners’ products. You may choose to opt-out of receiving such emails by clicking the unsubscribe link at the bottom of them.

The personal data we collect when you create an account from you is your first name, last name, address, email, phone number, city, country and password. By creating an account, you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made.

Share your details with third parties

We will never transfer your Personal Information to third parties, although we may, in some cases, forward or provide your Personal Information to third parties in accordance with this policy or where we are required to do so by law.

We may forward your information to selected third parties for the purposes of processing your information on our behalf, or where necessary to provide you with the product you have requested. For example, we may disclose your email address to trusted third party companies along with other data collected by us in order to help track trends and to customize products and any communications we send you.

We may forward your information to affiliated companies for use in accordance with this policy and the purposes stated above. We may also disclose your Personal Data if necessary to prevent, detect and prosecute illegal or suspected illegal activities or to prevent other harm or in response to legal action or for purposes of asserting our rights and claims.

In addition, we may also disclose your Personal Data whenever necessary for purposes of enforcing our Terms and Conditions or other agreements, or to prospective buyers and to the ultimate buyer in the event of a sale of (or part of our business).

We may also forward anonymous aggregate usage information to others.

Data storage

All Personal Data you provide to us is stored on our secure servers. Regardless of the location, we ensure that adequate technical and organizational measures are in place to protect the security of your Personal Data. We restrict access to your Personal Data to employees who we believe are legally justified in gaining access to that information in order to perform their duties and provide you with the products you have requested.

Unfortunately, the transmission of information over the internet can never be completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our websites or other Services. Any transmission is at your own risk. Once we receive your Personal Data, we use strict procedures and security features to try to prevent any unauthorized access.

Cookies and tracking tools

We use cookies and tracking tools to collect aggregate usage data and demographic information regarding our users over time. You can read our “Cookies Policy” to learn more about how we use cookies.

Third party websites

The Services may include links to third party websites in the future to which you may be redirected. Please be advised that we are not responsible for the privacy practices of such third party websites. We encourage you to read the privacy statements/policies of each third party website to which you link from our Services.

Access to your personal data

Under applicable law, you have the right to know what Personal Data we hold about you at any time, or to receive a copy of it. If you wish to make a request, you should submit it in writing to [email protected] for the attention of “Legal Counsel”.

You have the right to ask us not to process your Personal Data for marketing purposes. You can exercise this right by contacting us at email: [email protected] at any time. You may choose to opt-out of receiving such emails by clicking on the unsubscribe link at the bottom of them.

If you are a user of our login service, you can manage some of your details and personal preferences from the “Account” section of our website.

Contact us

If you have any questions about this policy, please contact us by email at: [email protected]