Terms & Conditions
1. GENERAL TERMS
The website www.whitemattress.gr is the online store, which is the online presence of the company under the name “Salahouris and Partners IKE”, wholesale furniture, with Tax ID 800695919 Tax Office of Rhodes and no. NO 136939320000. The registered office of the company, hereinafter referred to as the COMPANY, is located in Rhodes at 233 Rhodes-Lindos Avenue, 2nd floor, tel: 2241400885, e-mail: [email protected]
This e-shop offers to all our customers and to all internet users, direct information about the products offered by our company, the materials used, their quality, as well as the possibility to make their purchases online by buying either one of the products already available on our website or by placing special orders according to their preferences.
The visitor/user must carefully read these terms before using the services of the website and if he/she does not agree with them in whole or in part, he/she must in any case not use the services and the content of the website.
The present and applicable terms may change without notice, so we recommend that users check our website frequently to review any changes to the applicable terms.
Continued use of www.whitemattress.gr even after any changes means the unconditional acceptance of these terms by the visitor/user, without any other action being required.
If there is any part of our website or these terms that you, as a visitor, do not understand, or if you have any questions about our products, please contact us at [email protected]
2. USER LIABILITY
Users of the www.whitemattress.gr website agree that they will not use our Company’s website to send, post, e-mail or otherwise transmit any content that is illegal, harmful, threatening, abusive, defamatory or in violation of another’s privacy. In addition, individuals-individuals accept that the products they order through the www.whitemattress.gr online store are intended for personal use.
3. INTELLECTUAL PROPERTY RIGHTS
Apart from the expressly mentioned exceptions (copyright of third parties, partners and suppliers), all the content of the website, including images, audiovisual material and texts, graphics, drawings, photographs, texts, services and products provided are the intellectual property of whitemattress.gr and are protected under the relevant provisions of Greek law, European law and international conventions.
Any copying, reproduction, processing, resale or misleading the public about the actual provider of the content of the website is prohibited. Any reproduction, re-publication, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is only permitted with the prior written permission of the Company.
The names, images, logos, distinctive features, texts and audiovisual material that represent our Company and/or its online store www.whitemattress.gr and/or the company affiliated with us under the name “Rebranding Hotels” and/or third parties contracted with all of the above, as well as their products or services, are exclusive trademarks and distinctive features of our company and/or www.whitemattress.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial property rights. In any case, their appearance and display on the website www.whitemattress.gr and in our Company’s online store should not be construed in any way as a transfer or assignment of a license or right to use them.
The use of the website www.whitemattress.gr by any user/visitor does not imply the transfer of any right of access to any aspect of the Services of whitemattress.gr in source code form.
4. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through our Company’s online store (www.whitemattress.gr) and to place orders for the Company’s products, the disclosure of certain personal data will be requested from the customer. When placing an order, the full name, the shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing data (in case payment by invoice has been selected), the number of a contact telephone, your e-mail address and, in cases where payment is made by credit card, the number, the expiry date of the card and the three-digit security code will be requested. Along with this information, when creating a user account, the password to access these services is requested. The credit card details are not stored on the company’s storage media during the transaction but are entered directly into a secure environment of the partner banking institution that has taken over the card routing.
The online store www.whitemattress.gr operates in accordance with the current Greek and EU legislation and keeps your personal data safe for as long as you are registered to a service of www.whitemattress.gr, which are deleted after the termination of the transaction relationship in any way.
5. COOKIES USE
The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for authenticating websites to network users and for encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent using the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed in transit.
In addition, personal security is provided by the password you provide when you become a member of www.whitemattress.gr. In order to present any of your personal data, you must first provide your username and password.
For this reason, you must keep these details safe to prevent them from falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters.
Finally, we remind you that the credit card details are not stored in the company’s storage media during the transaction but are directly entered in a secure environment of the partner company that is in charge of card routing.
During the online payment, the user is transferred to an encrypted page of secure connection with SSL protocol which belongs exclusively to the selected Piraeus bank, which takes over the payment in full and notifies whitemattress.gr when it is completed.
All transactions carried out through www.whitemattress.gr are governed by International and European law, which regulates issues related to e-commerce, as well as by the Greek Law on consumer protection (Law 2251/1994), which regulates issues related to distance sales.
7. THE PRODUCTS SOLD
The products offered through the online store www.whitemattress.gr are manufactured on request of the consumers and are 100% handmade. Our customers have the option to choose from our online store among a wide variety of mattresses, pillows, sofas and bed bases that best suits their needs. All our items are 100% handmade. The materials we use are described in detail (color, origin, properties, use, etc.) both in our online store under each selectable product, and in the online catalog of our products that you will find in our online store by following the link. Apart from ordering and purchasing the products already available in our online store, we accept your own orders, custom made, which will meet your individual needs, choosing from a wide variety of designs and materials that best suits your particular characteristics and body type.
The detailed characteristics and other details of the products sold are available and you can find them by following the search instructions listed in our online store and by “clicking” on the name of the corresponding product.
8. ORDERING PRODUCTS AND CONSUMER PROTECTION
Orders placed through the www.whitemattress.gr e-shop constitute distance selling contracts, which are governed by the legislative framework of Law 2251/1994, as amended, and other applicable Greek and EU legislation.
Within 24 hours from the moment the order is placed, the customer may request its cancellation by sending a message to the Electronic Order Management Department of whitemattress.gr at email: [email protected] with the title CANCELLATION OF ORDER. Within this timeframe, the order will be cancelled.
After the delivery of the order, the customer has the right to return the products, exactly in the condition in which they were received, by sending a relevant statement within 14 calendar days of delivery, to. Rhodes-Lindos 233, Rhodes, P.O. Box 85100 or by telephone at 2241400885 or by e-mail at in[email protected]. See a template for the withdrawal form here
This right cannot be exercised for goods manufactured according to the consumer’s specifications or clearly personalised for the specific customer.
The shipping costs of products to the customer are borne solely by the Company, which undertakes the free shipping of these products throughout Greece with a transport company of its choice.
For the returns policy please see below paragraph 10, entitled RETURNS/CHANGES/CANCELLATIONS.
Our company will provide you with all possible assistance in fulfilling the terms of the warranty that accompanies your product, as a Supplier, at no charge to you. This is irrespective of any out-of-warranty maintenance services that we may, where applicable, provide to you at the applicable charge.
If a product is defective or does not fully satisfy you, please contact our company directly by e-mail at [email protected] and title LOW QUALITY PRODUCT or by telephone at 2241400885. Our customer service department will document your problem and, if required, will inform you of the product return procedure.
Our company has towards you all the obligations provided for in the Civil Code for the seller. In particular, in the event of a defect in the product we sell you, you may (a) request its repair at no charge to you or its replacement with another unless this is impossible or requires disproportionate costs (b) request a reduction in the price and (c) withdraw, unless it is a minor actual defect. The above obligations do not apply if the defect has been caused by you, or by force majeure in the strict or broad sense.
The independent authority to which you can turn for out-of-court resolution of your dispute is the Consumer Advocate (144 Alexandras Avenue, 114 71, Athens, tel. 2106460862).
You also have the possibility of alternative resolution of consumer disputes that have arisen from contracts for the electronic sale of our products by using the registered ADR entities in the Registry according to the KYA 70330/2015. For the electronic link to the pan-European platform for the electronic resolution of consumer disputes (platform EDR) click here.
You can place a valid order through the e-shop if you are legally competent in accordance with the articles of the Greek Civil Code (provided that you have reached the eighteenth year of age and you are not under legal representation for the conclusion of a sales contract). Orders may also be placed by representatives of legal entities, while the company reserves the right to claim the return from the supervisor or guardian of any orders placed by legally incompetent persons.
9. PLACING AN ORDER VIA THE ONLINE SHOP
9.1 CONDITIONS FOR PLACING AN ORDER
The prices indicated on www.whitemattress.gr include VAT 24%.
To place an order in the online store www.whitemattress.gr, the following are required:
α) The completion of the special form (creation of an account with customer data) with the necessary data for the conclusion of the sales contract
Orders are placed after the creation of a new account by filling in the registration form with all the personal data requested. If you are already a member, your account is accessed by filling in your e-mail and the password you provided during registration, by logging in to the members area.
In any case, the e-mail you register must exist and belong to you, because all our communication will be done through the e-mail you have registered.
In all pages of the e-shop www.whitemattress.gr and next to each product available for purchase, there is the button
ADD TO CART. Navigate to our online store and add to your cart the products you wish to buy.
To continue shopping, select from the main categories, the one containing the next item you are looking for and add it to your cart as well. When you have completed the process of adding products press the “Shopping Cart” button at the top right of your screen.
In order to be able to order it is necessary to be a member of www.whitemattress.gr, as creating a customer account simplifies the whole ordering process considerably in any future use of the online store. If you do not wish to purchase any of our products by adding them to your shopping cart, we give you the option to add them to the Favorite Products List of our e-shop, so that you can distinguish them from other products in our e-shop and take the appropriate time to study them and proceed to purchase them.
9.2 ORDERING PROCEDURE
Ordering is completed in 4 basic steps.
LOGIN / REGISTRATION – In the 1st step you will be asked to login if you are already a registered member or to make a new registration.
DELIVERY METHODS – In the 2nd step you will be asked to enter the information as to the shipping details of the order as well as select the Payment Method and Delivery Method.
The receipt of your order is done by transporting the product(s) you ordered from the transport company cooperating with us and delivering it/these to you on the sidewalk of an organized settlement.
In case the transport of the product must be carried out in a difficult area outside the settlement or the approach of the truck of the transport company becomes difficult or impossible for any reason, the delivery of the products will be made at the offices of the cooperating transport company or at the closest place to the delivery address (within an organized settlement), otherwise if these are not possible either, the products will be delivered to the customer at an additional charge. In case the delivery address of the products you have indicated falls into one of the above cases, please contact us at 2241400885 during the registration of your order or before.
METHODS OF PAYMENT – Here you are given the option to choose to pay by 1) Credit card or debit card, 2) Cash on delivery and 3) Deposit to a bank account at the following banks
a) ALPHA BANK640 00 2002 044181 and IBAN: GR28 0140 6400 6400 0200 2044 181
b) NATIONAL BANK: 461 0028 3558 and IBAN: GR93 0110 4610 0000 4610 0283 558
(c) PIRAEUS BANK: 5701 079 448 008 and IBAN: GR34 0172 7010 0057 0107 9448 008
You will also be asked to enter a discount code if you have one, as well as if you wish to receive the company newsletter and add any comment you wish to your order.
COMPLETE ORDER – The last step is where you complete your order. Depending on the payment method you choose, you will be presented with the corresponding form. To complete the order, you will enter the details depending on the payment method. In case of payment by Credit Card, you will go to the corresponding interface of the banking institution and in case of bank deposit you will be informed that your order has been completed.
In the case of bank deposit your order will be in a waiting state and will be executed when we confirm that the amount has been deposited. To facilitate the process, please send us the copy of the deposit in which you should have indicated the order number and your full name, to [email protected]. If for any reason you are unable to send us the receipt, please send us an e-mail with the date of deposit, the bank of deposit, the deposit number, the order number, your full name and a contact telephone number to the above e-mail address so that we can check and confirm these details and proceed with your order.
9.3 ORDER CONFIRMATION/UPDATE
The consumer through the website is informed by the company before completing the order of the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the mode of payment, the delivery date, the duration of validity.
By sending the order form, the consumer receives an electronic copy of the order to the e-mail address provided when registering the order, which includes the detailed description of the goods in the order and a unique order code, with which he/she can monitor the progress and development of the order.
9.4 METHODS OF PAYMENT
For the convenience and service of all those who wish to purchase from our Company’s online store, www.whitemattress.gr has the following payment methods:
— Debit of your credit or debit card. Your credit card or debit card is charged on the day the process of shipping the products begins, except for products that are manufactured according to the consumer’s specifications or are clearly personalized, for which the credit card is charged immediately after your order is confirmed.
Our online store has taken all necessary measures to ensure the security of your credit card transactions and all credit card holders are subject to validity checks. You are also given the option to pay by interest-free instalments under the current commercial policy. By choosing this payment method, you will be transferred to the secure transaction environment of the partner bank that has taken over the launching of the cards, i.e. Piraeus Bank, where you will be asked for all your card details.
It is important that you necessarily provide a contact telephone number and a valid e-mail address. In the event that your credit card is not approved by your bank, the company reserves the right to cancel your order.
— Bank deposit to one of the following accounts:
ALPHA BANK: 640 00 2002 044181 and IBAN: GR28 0140 6400 6400 0200 2044 181
NATIONAL BANK: 461 0028 3558 and IBAN: GR93 0110 4610 0000 4610 0283 558
PIRAEUS BANK: 5701 079 448 008 and IBAN: GR34 0172 7010 0057 0107 9448 008
— Cash on delivery at the point of delivery of the products.
SHIPPING OF PRODUCTS: For all your purchases you have no shipping costs. The deliveries of the products are made only within the physical boundaries of Greece through the cooperating transport company (and its partners). The consumer has no obligation to pay if he/she does not receive the legal document (receipt, invoice).
The terms and conditions described in this policy apply to all products purchased from our online store store in Greece through the internet at www.whitemattress.gr.
Shipping costs for the return of products are the sole responsibility of the customer. The charge for shipping your products depends on the postal code of your area and the weight of the goods.
Returns are only accepted if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice. The right of withdrawal cannot be exercised for goods manufactured according to the consumer’s specific specifications or clearly personalised for that consumer.
Returned goods can only be collected from the address that you have indicated in writing and which you have indicated to us in writing.
Within 14 days of receipt of the returned products by whitemattress, and provided that they are in their original condition and have not been damaged or worn, our company will refund to the customer the amount of the value of these products charged to the customer using the same means of payment that the customer used for the original transaction (unless the customer has expressly agreed otherwise). In any case, the refund of the price of the returned products will be made after you have informed us in writing of your request to return the products by filling in the withdrawal form (here) and we will accept the return of the products and provided that the products have been delivered to the partner carrier.
If the returned product has been damaged or damaged through the fault of the customer or has been reduced in value by handling that was not necessary to determine the nature, characteristics and function of the products, our company will assess the value of the damage and the amount of the reduction in value and in the event that whitemattress.gr is required to make a refund to the customer, the corresponding amount of the damage will be deducted from the total amount of the refund.
In addition to the rights granted by the return policy, all rights applicable to consumers under the applicable provisions and laws relating to the sales contract, as well as any rights arising in connection with the warranty conditions of the products, are recognized in any case.
Force majeure: If for reasons of force majeure (e.g. bad weather, strikes, etc.) it is not possible to deliver the products to you within the stipulated time, we will inform you by e-mail in order to indicate whether you wish, under these circumstances, to complete your order. Our Company accepts no responsibility for any situation which is beyond its control and will do everything humanly possible for your best service.
www.whitemattress.gr reserves the right to modify or renew, the products made available, sales prices and other terms and conditions of transactions. Our Company undertakes to update this document for any changes or additions.
12. CODE OF CONSUMER CONDUCT FOR E-COMMERCE
The Consumer Code of Conduct for E-Commerce as formulated by the Ministerial Decision of the Minister of Economy and Development in the Official Gazette of the Hellenic Republic (22/03/2017, No. 969), is published on our online store www.whitemattress.gr and you can read it in full by clicking here.
13. GENERAL PROVISIONS
Our Company may, at its sole discretion, immediately terminate any agreement with you under these Terms at any time by notifying you and/or, if you have a login account, by cancelling your membership and access to your account. Our Company may even suspend your use of its Services without notice at any time, without any liability to you.
You hereby acknowledge that your unauthorized use of its Services may result in irreparable harm to our Company and/or its licensors and affiliates, for which any monetary damages would be inadequate. Accordingly, in the event of such unauthorized use, we and our licensors/affiliates (as the case may be) will be entitled to seek, in addition to any other available remedies, immediate injunctive relief against you, prohibiting you from any further use of the www.whitemattress.gr Services.
The invalidity or unenforceability of any provision (in whole or in part) of these Terms will not affect the validity or enforceability of the remaining provisions (in whole or in part). All or part of any provision which is held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed to be deleted from these terms.
These terms apply to you personally. You will not be entitled to assign these terms, in whole or in part, to any third party without our prior written consent.
These Terms represent the entire agreement between us and you and supersede any and all prior terms, conditions, agreements and arrangements regarding your use of the www.whitemattress.gr Services.
We will act promptly if there is evidence that any User Content is in breach of these Terms. If you know or suspect that any illegal activities are taking place, or know or suspect that works belonging to you have been infringed, please write to us at [email protected], and mark your letter as a note to our “Legal Counsel”.
Any failure, by us, to enforce any of these terms will not constitute a waiver of them or of the right to enforce any of these terms at a later date.
Any persons who are not parties to these terms will have no right to enforce any provision of these terms.
Regardless of the country from which you access or use the Services of www.whitemattress.gr, to the extent permitted by law, these Terms and your use of the Services of our website shall be governed by the laws of Greece and you shall be deemed to have submitted to the exclusive jurisdiction of the courts of Rhodes, Greece, for the resolution of any disputes that may arise hereunder.
Should you require any further information about www. whitemattress.gr or have any suggestions on how our Company’s services can be improved, please contact us at email: [email protected] Alternatively, you can write to us at: 233 Rhodes-Lindos Avenue No. 233, 2nd floor, P.O. Box 85100, noting the letter to the attention of our “Legal Advisor”.